Procurement FAQ

Q1: Can I request customized sizes or colors?

A: Yes, we can customize the size, color, and thickness according to your requirements.

Q2: What is your minimum order quantity (MOQ)?

A: The MOQ depends on the material, thickness, width, and color you need.

Q3: Do you accept urgent or short lead-time orders?

A: Yes, for special or urgent orders, we can arrange priority production depending on the situation.

Q4: How long does it take to receive a quotation?

A: Once we receive your detailed requirements, we can usually provide a formal quotation within 1–3 business days.

Q5: Do you provide samples for testing?

A: Yes, we are happy to provide samples so you can check the material and quality before placing an order.

Q6: How do you handle international shipping?

A: With years of export experience, we can assist with international logistics, provide all necessary export documents, and offer cargo tracking to ensure smooth delivery.

Q7: What kind of technical support do you offer?

A: We provide full technical support, including material recommendations, design assistance, sample production, and feasibility evaluation for processing. If you require specific performance or certifications (e.g., fire-retardant, UV-resistant, phthalate-free), we can adjust formulations or co-develop materials to meet regulations and application needs.

Q8: What payment methods do you accept?

A: We accept multiple payment methods, such as wire transfer and letter of credit (L/C). Flexible terms can also be discussed based on your order.

Q9: How do I start cooperation or request a quotation?

A: Simply contact us with your product requirements and specifications. Our team will assist you with quotations, sample requests, and the entire procurement process.